Over the course of my college years, while I lived at home and attended school at the University of Wisconsin-Milwaukee, I worked weekends as a cashier in a car wash, 20 hours per week, Friday, Saturday, and Sunday. There, I was introduced to people and cultures outside my personal experience, people I came to respect for their hard work, their ability to make their way in the complex situations which arise when working with the public.
Many of the young men who worked on the cars, who wiped them down before driving them onto the belt that took the car through the wash were men, African-Americans, who had arrived in Milwaukee from the Jim Crow South, although I didn’t know that at the time. When work in the car wash was slow, I talked to Acey, who spoke in a slow Southern drawl, and who said again and again, as if to himself: ”we just good friends, that’s all.” I knew that he was poor, and now, years later, I think that he was illiterate, as well. He spoke about his wife and children, at home in some neighborhood I did not know, where he took a city bus to home every day.
I met a smart, likable young man with a good manner. After a time, he quit working at the car wash, and one day he arrived with a brand new car, dressed to the nines in a suit and tie. We chatted for a moment as he paid his bill, and I asked him what he was doing now. Looking at me, he said: ”I’m a pimp.”
I’ll never forget the kindness and people-smarts of two of the managers – who managed both the employees who cleaned the cars, and the various problems that came with dealing with the public. One, Jim, was a white man with a quiet manner, kind, and well-spoken. Another, Montell, was a black man who’d survived throat cancer and spoke by putting his fingers over the hole in his throat, the result of a layrngectomy. His dark eyes danced as he teased and talked, sometimes, as if he had a secret that he could not share. Both men were excellent at disarming confrontations with customers, and they stood behind the men who worked for them on the wash line. They were loyal to the man who owned the car wash, and both worked for him for many years.
Marilyn, who was the bookkeeper and secretary who worked full time during the week, came to be a role model to me of a woman who was so different from my mother, Marilyn, who laughed and was cheerful – all the time, it seemed to me. I admired her extraversion, her ability to do more than one thing at a time, and her kindness and acceptance of us all. At the holidays, she was the one who purchased gifts for us all on behalf of the owner.
Summer weekends, I could bring a book or even two with me to sit behind the counter to read where the cash register and I waited for a few customers.
Winter was the busiest time, especially weekends that followed a week of snow storms. The salt on the roads of city streets was damaging to cars, and it was easier to have a car washed in the machine than to do it in the driveway or on the street in front of the house. And so my fingers flew over the rows of the keys of the cash register I operated manually, adding up as many as 100+ customers/hour, most who paid cash, and an occasional credit card payment. One Saturday in a cold January when we’d had a week of snow storms, I stayed standing at the cash register for hours, taking payment; I had to take a “powder room” break, but the owner, who passed through several times an hour, couldn’t spare a moment of my fast and accurate work with the customers, so I waited until the last car went through the wash, the doors to the business locked, before I used the rest room.
“I made it!” I said as I came out, thinking of all the hours of hard work we’d all accomplished. The owner laughed as I said it, clearly thinking I’d made it to the restroom in time. That, too!
I first saw my future husband, Jeff, at the carwash, but I didn’t know it at the time. Like all the other men who worked hard during the week and wanted to prevent damage from salt on their cars, his dad brought Jeff and his brother Randy with him to the wash, stopping at the cash register and walking through the long hallway of windows, watching their car go through the loud machines.
At the end of my shift, I tallied up the profits for the day, totaling the money in the cash register, balancing the books to what the register had recorded, and I left for the day, to take the city bus back home.
